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Please look over our Frequently Asked Questions to see if we can immediately assist you.
If you do not see your topic addressed below or if you have further questions, please click here.
General Product Information
Purchasing
If you need assistance with installing or using your Spellex
software, please see our Technical
Support FAQs.
If you have further questions, please contact our customer
service department.
General Product Information
Spellex integrates directly into your word
processing program. Spellex is easy to use, and there is nothing
new to learn. Spellex works within your word processing program
to allow you to spell check common English terms and industry
specific terms simultaneously. To see how Spellex works, we
suggest downloading a
trial version.
Yes. Spellex allows you to spell check
common English terms and industry specific terms simultaneously.
Spellex is not operating system dependent.
Spellex is tied directly to your word processing program and
it is necessary to know which word processor you are using.
Keep in mind that Word 2000 is a different program than Word
2002 (XP) which is also different from Word 2003. To verify
your word processing program's version, please see: Word
Processing Program Verification.
To see which programs Spellex is compatible
with click
here. If you do not see your program listed, you may want
to try Spellex-Anywhere.
Spell-X-Plus updates are sent out every
3 months. Most customers will be sent their updates in January,
April, July, and October.
Spell-X-BioPlus updates are sent out every 3 months. Spell-X-BioPlus updates
are sent in February, May, August, and November.
Spell-X-VetPlus updates are sent out every
3 months. Spell-X-VetPlus updates are sent in February, May,
August, and November.
You might need to purchase another version of Spellex if you
switched word processing programs (ex. from Word 2000 to Word
2003). Most Microsoft and WordPerfect programs use different
spelling files and a separate version of Spellex is needed
for each. If you need to upgrade your version of Spellex,
special upgrade pricing is available through our customer
service department.
Purchasing
You may place your order by calling our
customer service department at 800-442-9673 (813-792-7000)
from 9 to 5:30 EST Monday-Friday. If you prefer to mail or
fax your order, use the e-Store
to add the product to your shopping cart and select the "Print
Order Form" option.
Many Spellex products are available for
immediate download from the e-Store.
If a product is available for download, this option will appear
once you add the item to your shopping cart.
If a product is listed as "Download available",
most versions of the product will be available for immediate
download from the e-Store. For example, Spellex Medical
versions for Word 2003, Word 2002(XP), and Word
2000 are downloadable so Spellex Medical will be listed as
"Download Available". If you add the Office '97 version to
your cart, the shipping method will be listed as "Physical
Shipment" because that particular version is not yet available
for download.
A student discount of 10% off our spell
checkers is available with a valid student e-mail address
(ending with .edu). Please call our customer service department
at 800-442-9673 (813-792-7000) from 9 to 5:30 EST Monday-Friday
to place your order.
All Spellex purchases are backed by a satisfaction guarantee.
Physical shipments have a 30-day return policy provided the
product is in resalable condition. Downloads have a 10-day
return policy. Shipping costs are nonrefundable. You must
contact our customer service department at 800-442-9673 (813-792-7000)
from 9 to 5:30 EST Monday-Friday to receive a RMA (Returned
Merchandise Authorization) number. Products returned to us
without a RMA number will not be accepted.
For an additional $25.00, we can supply you with a secondary
installation license that can be used for a laptop. Please
call our customer service department at 800-442-9673 (813-792-7000)
from 9 to 5:30 EST Monday-Friday to place your order.
Each version of Microsoft Word uses different
spelling files and a separate version of Spellex is needed
for each. Special upgrade pricing is available by calling
our customer service department at 800-442-9673 (813-792-7000)
from 9 to 5:30 EST Monday-Friday.
Spellex specialty spell checkers are not
operating system dependent. They are only dependent on the
word processing program you are using. If you have changed
your word processing program, you may need to purchase an
upgrade. Special upgrade pricing is available by calling our
customer service department at 800-442-9673 (813-792-7000)
from 9 to 5:30 EST Monday-Friday.
We offer free shipping to international locations because
the import duties and taxes can add up to 30% of the total
cost of the product. This prevents many people from ordering
because the cost becomes unmanageable. As an incentive, we
pay the freight costs with the customer still responsible
for the GST and VAT charges.
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